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Store Policies

LOCAL PICKUP

Our studio is located in Calera, Alabama (about 30 minutes south of Birmingham), if you are interested in picking up your order.

ONLINE PAYMENTS

All online orders are processed securely with SSL security. Cheeky Maiden is a verified business on Payal.

SALES TAX

Cheeky Maiden Soap Co. only collects sales tax from customers residing in Alabama.

COUPON CODES

Please note that discount coupon codes can not be combined. Only one coupon code can be used per order.

OUT OF STOCK POLICY

You will be notified of any out of stock or discontinued items either via e-mail, or on your packing slip or invoice. You may reorder out of stock items at a later date.

OTHER INFORMATION

We will not send unsolicited email. If you do get an unsolicited email from us, please contact us immediately HERE and we will look into it.

REFUND POLICY

At Cheeky Maiden Soap Co., we are dedicated to bringing you exceptional quality products and service. Our return goods policy is outlined below.

  1. Within 15 days of receiving your order, Cheeky Maiden Soap Co. will accept the return of any product on the basis of quality issues or shipping mistakes.

  2. All freight and handling charges on returned goods are the responsibility of the customer. All Clearance sales are final.

To make sure your returns are processed quickly and accurately, please contact us at (205)417-3108 or email missi "@" cheekymaidensoap.com for instructions before shipping returns.

INTERNATIONAL SHIPPING

Cheeky Maiden is happy to make international shipments. We accept orders via email at missi (at) cheekymaidensoap (dot) com. Please include your shipping address when emailing orders. Payment at this time is only accepted via Paypal for all other countries. Once payment clears we will ship your package!

TIMELY SHIPMENT

Cheeky Maiden knows how it feels to wait on a package. She always delivers quickly, usually with a 2-4 (business) day turn around on orders. We ship USPS Priority Mail, so your package is guaranteed to arrive within 2-3 days. A tracking number is provided and will be emailed upon shipment. We recommend that if you are shipping to an apartment or any other area where the package may sit unattended that you request signature confirmation or insurance. Shipping costs will increase with these services.

DAMAGED PACKAGES

In the event that your package arrives damaged, DO NOT OPEN IT! Do not accept the package and return it with the carrier. This way we can deal with the carrier on your behalf and replace any damaged merchandise. If you open the damaged package, unfortunately there is not much we can do to help!

CARRIERS

Cheeky Maiden prefers to use USPS Priority Mail, which offers a 2-3 business day delivery service.